Return & Refund Policy

Last updated: January 2026

30-Day Return Window

We want you to be glad you stopped in, even if you shopped from home. If you are not satisfied with your purchase, you may return most items within 30 days of the delivery date for a refund or exchange.

Eligibility

To be eligible for a return, an item must be unworn, unwashed, and in its original condition with tags still attached. Please include your order code or a copy of your confirmation email with the return.

Non-Returnable Items

Items marked Final Sale at the time of purchase, and any item that has been worn, washed, or altered, are not eligible for return.

How to Initiate a Return

1. Email support@vermontspot.us with your order code and the reason for your return.
2. We will send you a Return Merchandise Authorization (RMA) number, usually within 1–2 business days.
3. Pack the item securely in its original packaging if possible, and write the RMA number clearly on the outside of the box.
4. Ship the package to the return address provided in your RMA email.

Return Shipping Costs

Return shipping costs are the customer's responsibility unless the return is the result of our error (wrong item shipped, defective product, or damage in transit), in which case we will provide a prepaid return label.

Refunds

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

To exchange an item for a different size or color, the fastest option is to return the original item for a refund and place a new order for the item you'd like instead.

Defective or Wrong Item Received

If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at support@vermontspot.us with your order code and a photo of the issue. We will send a replacement or issue a full refund at no cost to you.

Questions